Secure Payment Policy
Lolitaovia uses Shopify’s secure checkout infrastructure and Shopify Payments to process online payments. This policy explains the payment process, the information customers should verify before authorizing payment, and how to obtain assistance.
Scope
This policy applies to purchases completed through https://lolitaovia.com. It should be read together with our Payment Methods page, Return and Refund Policy, Privacy Policy, and Terms of Service.
Accepted Payment Methods
Lolitaovia currently supports the following payment methods through Shopify Payments and Shopify’s secure checkout:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, and UnionPay
- Digital wallets and accelerated checkout: Apple Pay, Google Pay, and Shop Pay
The options actually available for an order are displayed during live checkout. Digital-wallet and accelerated-checkout availability may depend on the customer’s location, device, browser, currency, account, and eligibility. Lolitaovia does not promise that every listed method will appear for every customer. PayPal is not accepted.
Secure Checkout
Checkout uses an encrypted HTTPS connection. Payment authorization and applicable fraud screening are handled by Shopify and the payment provider selected at checkout. Lolitaovia does not receive or store a customer’s full card number or card security code.
Lolitaovia will not ask a customer to send a full card number, card security code, account password, or online-banking credentials by email, telephone, SMS, social media, or contact form. Customers should enter payment information only through the checkout reached from https://lolitaovia.com.
Currency and Final Amount
Lolitaovia’s store currency is United States dollars (USD). Product prices, shipping charges, discounts, and the final amount payable are shown before the customer authorizes payment. The amount and currency displayed in checkout at the time of authorization apply to the order.
A customer’s bank or card issuer may apply its own currency-conversion or foreign-transaction fee. Those charges are determined by the financial institution and are not collected by Lolitaovia.
Payment Authorization and Order Confirmation
Submitting an order does not guarantee that payment has been authorized. An order is confirmed when payment succeeds and Shopify sends the order-confirmation email. A declined, interrupted, or incomplete payment does not create a confirmed order.
Shopify, the card issuer, or another applicable payment provider may request verification or decline a transaction. Customers should provide accurate billing details and ensure that the payment method is authorized for use.
Lolitaovia may place an order on hold while investigating a reasonable fraud or payment-security concern. If additional non-sensitive order verification is needed, we will contact the customer using the contact information submitted with the order. We will never request a complete card number or security code.
Payment Problems
If checkout does not complete, customers should confirm their billing information and contact their bank or card issuer first. For further assistance, contact Lolitaovia and provide the customer name, order number if available, transaction date, amount, and only the last four card digits when relevant.
Do not send full payment credentials or unredacted financial screenshots. If an unfamiliar charge appears, contact the relevant bank or payment provider promptly and then notify Lolitaovia so we can check the associated order information.
Refunds and Canceled Orders
Approved refunds are returned to the original payment method. Lolitaovia completes its refund processing within 7 business days after the refund is approved. A bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account.
Eligibility, return procedures, refund amounts, and order-cancellation conditions are governed by our Return and Refund Policy. If Lolitaovia cancels an accepted paid order before shipment, the applicable refund will be returned to the original payment method.
Chargebacks and Payment Disputes
Customers may contact Lolitaovia before opening a chargeback or payment dispute so that we can investigate the order and payment record. This request does not limit any non-waivable right or prevent a customer from contacting a card issuer or payment provider.
Security Incidents and Suspicious Messages
Send details of a suspicious message, false website, or unusual payment request claiming to represent Lolitaovia to help@lolitaovia.com. Include the sender, website address, date, and a redacted screenshot when helpful. If payment information may have been exposed, contact the relevant bank or payment provider immediately.
No Absolute Security Guarantee
We use Shopify checkout and reasonable operational safeguards designed to protect transactions, but no internet transmission or storage system can be guaranteed completely secure. Nothing in this policy limits responsibility that cannot lawfully be excluded.
Related Policies
Company Information
Return address notice: The business address above can receive ordinary business and legal correspondence. It is not a return warehouse and does not accept returned products or customer-service parcels. Customers must obtain return authorization and use the return instructions supplied by Lolitaovia before sending a product.