Shipping policy

Last updated: September 7, 2026

This Shipping Policy explains where Lolitaovia ships, the shipping charges and delivery estimates that apply, and how we handle tracking, delays, lost or misdelivered packages, and other delivery issues. It applies to physical products purchased through lolitaovia.com.

Shipping Service

Lolitaovia offers Standard Shipping only. We do not offer expedited shipping, express shipping, upgraded delivery, local pickup, or in-store pickup.

Orders are shipped from the United States. Depending on the destination, parcel characteristics, and service availability, we may use USPS, UPS, DHL, or YunExpress. A carrier may use a local delivery partner for the final stage of delivery.

Shipping Destinations

We currently ship to the following destinations:

• United States, including Alaska and Hawaii
• Puerto Rico, Guam, and the U.S. Virgin Islands
• Canada
• United Kingdom
• Australia
• Japan

Remote areas within these supported destinations are eligible for the same shipping charge described below. We do not charge a separate remote-area surcharge.

We do not ship to P.O. boxes or military addresses, including APO, FPO, and DPO addresses. Customers must provide a complete residential or commercial street address that can receive the shipment.

Time Definitions

A calendar day includes Saturdays, Sundays, and public holidays. Unless a section specifically describes the days on which customer support is open, all processing, shipping, replacement, contact, and refund periods in this policy are stated in calendar days.

Processing time and carrier transit time are separate. Processing time ends when the parcel is handed to the carrier. Transit time begins after the carrier accepts the parcel.

Order Processing

Orders are processed within 1–3 calendar days after payment is completed and we send the order confirmation email.

Our daily order cutoff is 5:00 p.m. Los Angeles time. Orders placed after the cutoff are treated as received on the following calendar day, and their processing period begins on that date.

We may contact the customer if information required to fulfill the order is incomplete or appears incorrect. Processing may be delayed until the required information is received.

Shipping Costs

The free-shipping threshold is calculated from the merchandise subtotal after discounts and excludes shipping charges. The applicable shipping charge is shown before payment is submitted.

All thresholds and shipping charges in this policy are stated in U.S. dollars. When an eligible customer checks out in a supported local currency, Shopify may display the corresponding amount in the checkout currency before payment.

If an order is divided into multiple packages, the customer is not charged the standard shipping fee again for each package.

Estimated Delivery Times

Estimated total delivery time includes order processing, carrier transit, and up to one additional calendar day when an order is placed after the daily cutoff. These estimates assume that payment is complete and that we have all information needed to fulfill the order.

*The estimated total is the processing range plus the carrier transit range and, at the upper end, one additional calendar day for orders placed after the daily cutoff.

Delivery dates are estimates rather than guaranteed arrival dates. Weather, customs processing, carrier disruption, peak periods, local delivery conditions, or inaccurate address information may affect transit time.

Tracking and Split Shipments

Every shipment receives a tracking number. We send tracking information to the email address used for the order after the parcel is shipped. Customers may follow the tracking link in the shipping confirmation email or use our Order Tracking page.

An order may be divided into multiple packages. Each package receives a separate tracking number, and the packages may arrive on different dates.

Carrier tracking events may take time to appear after a label is created or a parcel is transferred between delivery partners. If a tracking number remains invalid or shows no movement beyond the estimated transit period, contact us with the order number and tracking number.

Address Changes, Order Changes, and Cancellations

Customers may request cancellation or a change to the shipping address, size, or color before the order is shipped. Send the request to help@lolitaovia.com as soon as possible. A requested change is effective only after Lolitaovia confirms it in writing.

If we confirm a cancellation before shipment, we will issue a full refund to the original payment method within 7 calendar days. The bank or card issuer may require up to an additional 7 calendar days to post the refund.

After an order has shipped, it cannot be canceled or modified, and we may be unable to reroute or correct the delivery address.

Taxes, Customs Duties, and Import Charges

Product prices are tax-inclusive. Lolitaovia pays applicable customs duties and import taxes during shipment, so customers should not be required to pay separate customs duties, import taxes, or customs-clearance charges when receiving an order.

If a carrier or customs authority unexpectedly asks for an additional customs or import payment, do not pay it before contacting help@lolitaovia.com. Send us the order number and a copy of the payment notice so we can review and address it.

Delivery Without a Signature

A signature is not required for delivery. Customers should monitor tracking and ensure that the delivery address provides a reasonably secure place to receive the parcel.

When investigating a delivery issue, we may review carrier-provided tracking scans and, where available, delivery photographs, address information, location records, or other proof of delivery.

Delayed Packages

If the estimated transit period has passed or tracking has stopped updating, contact help@lolitaovia.com. Include the order number and tracking number. We will review the shipment information and, when appropriate, open an investigation with the carrier.

A delayed tracking update does not by itself mean that a package is lost. We treat a package as lost only after the carrier confirms the loss following its investigation.

Confirmed Lost or Misdelivered Packages

If the carrier confirms that a package was lost or delivered to the wrong location, the customer may choose either a free replacement or a full refund for the affected item or items.

• Replacement: Lolitaovia will hand the replacement package to the carrier within 3 calendar days after the loss or misdelivery is confirmed and will provide a new tracking number. This does not mean that the replacement will arrive within 3 calendar days.
• Refund: Lolitaovia will issue the refund to the original payment method within 7 calendar days after the loss or misdelivery is confirmed. The bank or card issuer may require up to an additional 7 calendar days to post the refund.

Marked Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot find it, the customer must contact help@lolitaovia.com within 2 calendar days of the delivery scan.

Before contacting us, check the delivery address, mailbox, entrance, safe location, carrier notice, household members, neighbors, reception desk, or building staff as applicable. Send us the order number, tracking number, delivery address, and a brief description of the checks already completed.

We will compare the order details with the available carrier records and may open a carrier investigation. If the carrier confirms loss or misdelivery, the customer may choose the replacement or refund described under “Confirmed Lost or Misdelivered Packages.”

Incorrect Address, Refused Delivery, and Uncollected Packages

If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery, or did not collect the package, we will contact the customer after the warehouse receives and checks the returned parcel.

The customer may choose either:

• reshipment to a confirmed eligible address after paying a USD $12.99 reshipping charge; or
• a refund of the merchandise amount to the original payment method.

For an order that originally qualified for free shipping, we do not deduct the shipping cost already incurred from the merchandise refund. Any original shipping charge paid on an order below the free-shipping threshold is not part of the merchandise refund.

If the customer chooses a refund, Lolitaovia will issue the merchandise refund to the original payment method within 7 calendar days after the warehouse inspection is completed. The bank or card issuer may require up to an additional 7 calendar days to post the refund.

Damaged, Defective, or Incorrect Items

Contact us within 30 calendar days after delivery if an item arrives damaged, has a quality problem, or is different from the item ordered.

Include the order number, a written description of the issue, clear photographs or video of the affected item, and photographs of the product tag, outer packaging, shipping label, and affected area. Keep the item and packaging until we provide instructions.

After the claim is approved, the customer may choose a refund or a free replacement. Lolitaovia provides a prepaid return label for an approved claim and pays the approved return and replacement shipping costs. An approved return must be handed to the carrier within 3 calendar days after the approval email is sent.

If the customer chooses a replacement, Lolitaovia will hand it to the carrier within 3 calendar days after claim approval and provide a new tracking number. This is a shipment deadline, not a guaranteed delivery date. Refunds are handled under our Return and Refund Policy.

Item Unavailable After Payment

Lolitaovia does not sell preorder products. If an item becomes unavailable after payment, we will notify the customer within 3 calendar days after we determine that the item cannot be fulfilled. The customer may choose to wait for restocking or receive a full refund for the unavailable item or items.

If the customer chooses a refund, Lolitaovia will issue it to the original payment method within 7 calendar days after the customer confirms that choice. We will not substitute a different product, size, or color without the customer’s agreement.

Contact Information

For a shipping question or delivery issue, contact Lolitaovia using the information below.

When contacting us about an existing shipment, include the order number, the email address used at checkout, the tracking number if available, and a brief description of the issue. Messages received on Saturdays, Sundays, or U.S. federal public holidays are handled on the next day that customer support is open.

Return address notice: The business address above is not a return warehouse and does not accept unauthorized returns. When a return is approved, Lolitaovia provides the correct return address and instructions by email.